Terms of Service

Effective Date: April 4, 2026  |  Last Updated: April 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at via313-pizza.click (the "Site") and all related services, products, and content offered by Via 313 (collectively, the "Services").

By visiting our Site, placing an order, creating an account, subscribing to any mailing list, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional guidelines, policies, or rules posted on the Site. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall apply to that entity. If you do not have such authority, you must not accept these Terms or use the Services on behalf of such entity.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Via 313 is a food service business operating within the United States, offering customers access to menu items, online ordering, delivery services, catering inquiries, and other related food and beverage services through our website at via313-pizza.click. Our Services may include, but are not limited to:

• Online browsing and viewing of our menu offerings, including pizzas, appetizers, beverages, and other food items;
• Placement of food orders for pickup, delivery, or dine-in, where available;
• Processing of payments for orders placed through the Site;
• Account registration and management for returning customers;
• Catering inquiries and event-related food service requests;
• Email newsletters, promotional communications, and loyalty program participation;
• Customer support and communication channels;
• Submission of reviews, feedback, and other user-generated content.

Via 313 reserves the right to modify, suspend, discontinue, or restrict access to any portion of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services. Availability of specific menu items, promotions, and service areas may vary and is subject to change without notice.

The Services are intended solely for personal, non-commercial use unless you have entered into a separate written agreement with Via 313 for commercial or business use. You agree not to use the Services for any purpose other than as expressly permitted by these Terms.

3. Eligibility and User Accounts

To use certain features of the Services, including placing online orders, you may be required to create an account. You must be at least 18 years of age to create an account or place an order through our Site. By creating an account, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction;
• You are a legal resident of or are located within the United States;
• All registration information you submit is truthful, accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate;
• You will maintain the security of your account credentials and accept all responsibility for any activity that occurs under your account;
• You have not previously been suspended or removed from our Services.

You are solely responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. Via 313 will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Via 313 reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion, including in cases where we believe you have violated these Terms or applicable law.

4. User Obligations and Prohibited Activities

As a condition of your use of the Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibitions

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations, including but not limited to the Federal Trade Commission Act (FTC Act), applicable state consumer protection statutes, and any relevant United States food safety regulations;
• Attempt to gain unauthorized access to any part of the Site, other users' accounts, or any computer systems or networks connected to the Site;
• Transmit any unsolicited commercial communications (spam) or engage in any form of phishing, fraud, or deceptive practices;
• Upload, post, or transmit any content that is defamatory, obscene, hateful, threatening, harassing, or otherwise objectionable;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Site or the data contained therein;
• Engage in any automated data collection, scraping, crawling, or harvesting of any content or data from the Site without our express written consent;
• Use any robot, spider, crawler, scraper, or other automated means to access the Site for any purpose;
• Attempt to decipher, decompile, disassemble, or reverse-engineer any software comprising or making up any part of the Services;
• Place fraudulent, speculative, or false orders with the intent of disrupting our operations or deceiving our staff;
• Use the Services to collect personal information about other users without their consent;
• Circumvent any technological measures we use to provide or protect the Services;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

4.2 Content Standards

Any content you submit, post, or otherwise make available through the Services — including reviews, feedback, comments, or other user-generated content — must comply with the following standards:

• Content must be accurate, honest, and based on genuine personal experience;
• Content must not infringe upon the intellectual property rights of any third party;
• Content must not contain any viruses, malware, or other harmful code;
• Content must not violate any applicable laws or regulations;
• Content must not be used for any commercial solicitation or advertising purposes.

Via 313 reserves the right, but not the obligation, to monitor, edit, or remove any user-generated content at our sole discretion without notice to you.

5. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Site — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade names, and the overall "look and feel" of the Site — are the exclusive property of Via 313 or its content suppliers and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable common law rights.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for your personal, non-commercial use in connection with the Services. This license does not include:

• The right to reproduce, distribute, publicly perform, publicly display, or create derivative works from any content on the Site;
• The right to use any data mining, robots, or similar data gathering or extraction methods;
• The right to download or copy account information for the benefit of any third party;
• The right to use the Via 313 name, logo, or any other trademarks without our express written permission;
• Any resale or commercial use of the Site or its contents.

Any unauthorized use of our intellectual property is strictly prohibited and may result in civil and/or criminal liability. If you believe that any content on our Site infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

By submitting user-generated content to the Site, you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media or format for any purpose related to our business operations, marketing, and promotional activities.

6. Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the selected items at the prices listed at the time of your order. Via 313 reserves the right to accept or decline any order at its sole discretion. An order is not confirmed until you receive an order confirmation from us via email or through the Site's confirmation system.

Menu items, prices, and availability are subject to change without notice. We make every effort to ensure that the information on our Site is accurate and current; however, errors may occur. In the event of a pricing error or discrepancy, Via 313 reserves the right to cancel your order and issue a full refund.

6.2 Pricing and Taxes

All prices listed on the Site are in United States Dollars (USD) and are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable federal, state, and local taxes, including sales tax, that may be assessed on your purchases. Applicable taxes will be calculated and displayed at checkout prior to finalizing your order.

6.3 Payment Processing

We accept various payment methods as indicated on the Site at the time of checkout. By providing payment information, you represent and warrant that: (i) you are authorized to use the designated payment method; (ii) you authorize us to charge your payment method for the total amount of your order, including taxes and applicable fees; and (iii) the payment information you provide is accurate and complete.

Payment transactions are processed through secure, third-party payment processors. Via 313 does not store your full credit card or payment information on its servers. By using our Services, you agree to the terms and conditions of our payment processor(s). We are not responsible for any errors, failures, or security breaches attributable to our third-party payment processors.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you believe your order is incorrect, damaged, or otherwise unsatisfactory, please contact us at [email protected] within a reasonable time of receiving your order. We will evaluate each request on a case-by-case basis and may, at our sole discretion, offer a refund, credit, or replacement. Nothing in this section limits your rights under applicable consumer protection laws.

7. Food Allergen and Dietary Information Disclaimer

Via 313 makes reasonable efforts to provide accurate information regarding ingredients and potential allergens in our food products. However, our products are prepared in facilities that may handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, nuts, soy, shellfish, and fish. We cannot guarantee that any menu item is completely free from allergens due to the possibility of cross-contamination during preparation.

If you have food allergies, intolerances, or specific dietary requirements, it is your responsibility to contact us directly before placing an order to discuss your needs. Via 313 shall not be held liable for any adverse reactions, allergic reactions, or health issues arising from the consumption of our food products by individuals with known or unknown food allergies or intolerances.

8. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Via 313. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.

Your interactions with third-party websites and services, including payment processors, delivery platforms, and social media services, are governed solely by the terms and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party website you visit. Via 313 shall not be liable for any loss or damage incurred as a result of your interactions with third-party websites or services.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Via 313, its officers, directors, employees, agents, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Damages resulting from your inability to access or use the Services;
• Damages resulting from any unauthorized access to or use of our servers or any personal information stored therein;
• Damages resulting from any bugs, viruses, trojan horses, or similar harmful components transmitted through our Services;
• Damages resulting from any errors or omissions in any content or from any loss or damage incurred as a result of your use of any content posted, transmitted, or otherwise made available through the Services;
• Damages related to personal injury or property damage of any nature resulting from your access to or use of the Services.

In no event shall the aggregate liability of Via 313 to you for all claims arising out of or related to these Terms or the Services exceed the greater of: (i) the total amount paid by you to Via 313 in the twelve (12) months preceding the event giving rise to such liability, or (ii) one hundred United States dollars ($100.00).

These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other theory, even if Via 313 has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so some of the above limitations may not apply to you.

10. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICES;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES.

Via 313 does not warrant that the Site will be available at all times or that your use of the Services will be uninterrupted or error-free. We reserve the right to suspend or discontinue the Site or any feature thereof at any time without notice.

Information provided through the Site, including menu descriptions, nutritional information, and pricing, is provided for general informational purposes only and may not be accurate, complete, or current. You should not rely on such information as the sole basis for any decisions, particularly those related to health, dietary requirements, or food allergies.

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Services, including but not limited to your submissions, postings, or transmissions;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights;
• Any claim that your user-generated content caused damage to a third party;
• Your fraudulent or intentionally wrongful acts or omissions;
• Any misrepresentation made by you in connection with the Services;
• Your access to or use of third-party websites or services linked from our Site.

Via 313 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without the prior written consent of Via 313. Via 313 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 maintains its principal place of business, without regard to its conflict of law provisions or principles that would cause the application of any other jurisdiction's laws.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to such jurisdiction and venue.

These Terms are subject to and shall be interpreted in compliance with all applicable federal laws and regulations, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) governing unauthorized access to computer systems;
• The CAN-SPAM Act (15 U.S.C. § 7701 et seq.) governing electronic commercial communications;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• Applicable state consumer protection laws and food service regulations;
• If applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), for users residing in California.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Via 313 at [email protected] and attempt to resolve any dispute, claim, or controversy informally. You and Via 313 agree to negotiate in good faith to resolve the dispute within thirty (30) days of the initial notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

Except for claims that qualify for small claims court and except as otherwise provided herein, you and Via 313 agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services, shall be resolved by binding arbitration rather than in court. The arbitration shall be conducted by a nationally recognized arbitration organization under its then-current rules.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You acknowledge and agree that you and Via 313 are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.

13.3 Class Action Waiver

ANY ARBITRATION OR OTHER LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and Via 313 each waive any right to a jury trial and agree that such claim must be brought on an individual basis only, and not on a class, consolidated, or representative basis.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Services. Via 313 may, in its sole discretion and without prior notice, immediately terminate or suspend your access to all or part of the Services for any reason, including but not limited to:

• A breach of these Terms or any other policy incorporated herein;
• A request by law enforcement or other government agency;
• Your engagement in any conduct that Via 313 determines, in its sole discretion, to be harmful to other users, the Company, third parties, or the reputation of the Services;
• Extended periods of inactivity;
• Fraudulent, abusive, or otherwise illegal activity;
• Any other reason at Via 313's sole discretion.

Upon termination, your right to use the Services will immediately cease. If your account is terminated, Via 313 may, but is not obligated to, delete any content associated with your account. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

15. Changes to Terms

Via 313 reserves the right to modify, amend, or replace these Terms at any time and for any reason, at its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide additional notice, such as sending an email to the address associated with your account or displaying a prominent notice on our Site.

Your continued use of the Services after the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services. It is your responsibility to regularly review these Terms to stay informed of any updates.

If any change to these Terms is found invalid, void, or unenforceable for any reason, that change will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or by any applicable authority, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent to the greatest extent possible. If such modification is not possible, the invalid, illegal, or unenforceable provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein, to the extent permitted by applicable law.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or policies published by Via 313 on the Site, constitute the entire agreement between you and Via 313 concerning the Services and supersede all prior and contemporaneous agreements, proposals, representations, and understandings between the parties relating to the subject matter herein, whether oral or written.

The failure of Via 313 to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver by Via 313 of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Via 313 to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms may not be modified by any oral statements made by Via 313 employees, agents, or representatives. Any modifications must be made in writing and duly executed by an authorized representative of Via 313.

18. Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions, labor disputes, power outages, internet service disruptions, cyberattacks, supply chain disruptions, or any other event of force majeure. In the event of such circumstances, Via 313 will make commercially reasonable efforts to resume normal operations as soon as practicable.

19. Electronic Communications

By using the Services and providing your email address, you consent to receive electronic communications from Via 313, including order confirmations, account notifications, promotional offers, newsletters, and other business-related communications. These electronic communications satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you may still receive transactional or administrative messages related to your account and orders.

All electronic communications are governed by applicable federal law, including the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), and we are committed to complying with all applicable requirements thereunder.

20. California Users — Additional Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. Please refer to our Privacy Policy for detailed information about your California privacy rights and how to exercise them.

In accordance with California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Services are provided by Via 313. If you have a complaint regarding the Services or wish to request further information, please contact us at [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

21. Accessibility

Via 313 is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards. If you experience any difficulty accessing our Site or its content, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service, or if you wish to report a violation or seek clarification on any provision, please do not hesitate to contact us through any of the following channels:

We will endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or health concerns, please contact the appropriate local health authority in addition to reaching out to us directly.